Product Name
Shipping Protection by Route
Brief Description
Shipping Protection by Route is a third-party service that offers optional package protection for online orders, safeguarding them against loss, damage, and theft during transit. It also provides a centralized platform for customers to track all their online orders and facilitates a streamlined claims process.
Popular Applications & Uses
- Protecting online purchases from unforeseen shipping issues like loss, theft, or damage.- Providing peace of mind for customers and reducing financial risk for merchants.- Streamlining the claims process for shipping-related problems, offering replacements or refunds.- Offering a unified platform for tracking packages from various online retailers.- Enhancing the post-purchase customer experience for e-commerce businesses.
Industries that Commonly Use It
- Retail, Retail Stores (especially e-commerce businesses)- Distributers & Resellers- Logistics (as a value-added service for their clients)- Information Technology Services (due to its app and platform nature)
Special and Unique Features
- Comprehensive coverage for lost, stolen (including porch piracy), and damaged packages.- Fast claim resolution, often within 24-48 hours.- Easy, digital claims filing process via a mobile app or web portal.- Centralized package tracking across all online orders from participating merchants.- Option for carbon-neutral shipping, offsetting emissions through certified forestry projects.- Backed by a marine cargo policy.- Reduces customer service workload for merchants by handling claims directly.
Key Properties
- Optional, third-party shipping insurance service.- Covers subtotal, shipping, and taxes for refunds if Automatic Issue Resolution is enabled by the merchant.- Claims must typically be filed within 30 days of the last tracking update or delivery date.- Requires evidence (photos/videos) for damaged item claims.- Integrates with major e-commerce platforms like Shopify, WooCommerce, Magento, and BigCommerce.
Surface Compatibility
Not applicable as this is a service, not a physical product.
Known backups / known substitutes
- AfterShip Protection- Extend- InsureShip- Carrier-provided insurance (e.g., USPS, UPS, FedEx)- ParcelPanel- Wonderment- Malomo- Tracktor
Comparison Note
Route Shipping Protection offers a more streamlined and customer-friendly claims process compared to traditional shipping carriers, which often have slow, complex, and inconsistent procedures. It provides broader coverage, including scenarios like porch piracy and misdelivery, which many carriers do not cover. Additionally, Route often includes options for carbon-neutral shipping, appealing to environmentally conscious brands and consumers.
